Last Updated: April 2026
Your Privacy is Important to Us
Compass Cladding Inc. (including its affiliates, divisions, and related companies such as Horizon Cladding Ltd. and Horizon Metal System Inc.) (“Compass Cladding”, “we”, “us”, or “our”) is committed to protecting your privacy and handling personal information responsibly in accordance with British Columbia’s Personal Information Protection Act (PIPA) and other applicable laws.
This Privacy Policy explains how we collect, use, disclose, safeguard, and provide access to personal information. “Personal information” means information about an identifiable individual, such as contact details or other data that can identify you.
1. Accountability
We are accountable for personal information under our control. We have designated a Privacy Officer responsible for compliance with this policy and PIPA. For questions, access requests, complaints, or to withdraw consent, contact:
Privacy Officer Compass Cladding Inc. 7250 Nelson Street Mission, BC V4S 1H3
We make this policy available on our website and upon request.
2. Purposes for Collection, Use, and Disclosure
We collect, use, and disclose personal information only for reasonable purposes that a reasonable person would consider appropriate, and only to the extent necessary. Primary purposes include:
- Establishing and maintaining responsible commercial relationships and providing ongoing customer service.
- Verifying or maintaining the quality/safety of products, services, or solutions we provide.
- Understanding your needs (current and future) to improve products/services.
- Communicating about new products, services, solutions, promotions, or safety notices relevant to your purchases/interests.
- Fulfilling orders, processing payments, delivering products/services, and managing accounts.
- Complying with legal obligations, resolving disputes, or enforcing agreements.
We limit collection to what is necessary for these purposes.
3. Consent
We obtain your consent before collecting, using, or disclosing personal information, except where PIPA permits otherwise (e.g., for employment-related purposes or publicly available information).
Consent can be:
- Express — provided verbally, in writing, electronically (e.g., checking a box, submitting a form), or by positive action.
- Implied — reasonably inferred from circumstances (e.g., providing contact details to receive a quote implies consent for related follow-up; using our website services after notice of collection).
We do not require consent beyond what is necessary to provide requested products/services. You may withdraw consent at any time (subject to legal/reasonable notice and any consequences, such as inability to provide certain services) by contacting our Privacy Officer verbally, in writing, or by email. We will inform you of the implications of withdrawal.
4. Limiting Use, Disclosure, and Retention
We use and disclose personal information only for the purposes identified at collection (or compatible purposes) unless we obtain further consent or PIPA authorizes otherwise.
We may disclose personal information to:
- Suppliers, service providers, or affiliates to fulfill orders, provide services, or improve offerings (they are bound by confidentiality and similar privacy obligations).
- Third parties as required by law, to protect rights/safety, or in business transfers (e.g., merger/sale).
We do not sell personal information.
We retain personal information only as long as necessary to fulfill the identified purposes, meet legal requirements, or resolve disputes. Once no longer needed, we securely destroy or anonymize it.
5. Accuracy
We make reasonable efforts to keep personal information accurate, complete, and up-to-date for its intended use. Contact us to correct or update your information.
6. Safeguards
We protect personal information with reasonable physical, technical, and organizational safeguards against loss, theft, unauthorized access, disclosure, copying, use, or modification. This includes secure storage, access controls, encryption (where appropriate), employee training, and confidentiality agreements with third parties.
7. Individual Access and Challenging Compliance
You have the right to access your personal information under our control and request correction of inaccuracies. We will respond to written access requests within 30 days (extendable under PIPA), with minimal or no fee unless significant effort is required.
To request access, correction, or file a complaint about our practices, contact our Privacy Officer. We will investigate and respond appropriately.
8. Website and Online Information
When you visit our website, we may collect:
- Provided information — e.g., name, business email, phone, address when you submit forms, register, request quotes, or subscribe to updates.
- Automatically collected data — IP address, browser type, pages visited, time/date of visit, referral sources (via server logs).
- Cookies and tracking technologies — to enhance user experience, count visits, analyze traffic patterns, remember preferences, or deliver targeted content. Cookies do not identify you personally unless combined with provided information.
You can manage cookies via browser settings (note: disabling may limit site functionality). We use this data in aggregate (non-identifiable) form for site improvement and analytics.
We may link online data with offline information you provide for better service.
9. Changes to This Policy
We may update this policy to reflect changes in practices or law. The updated version will be posted here with the revised date. Continued use of our services/website constitutes acceptance of changes.
If you have questions or concerns, please contact our Privacy Officer.
By providing personal information to us (including via our website), you consent to its collection, use, and disclosure as described in this policy.
Thank you for trusting Compass Cladding Inc. with your information.